Exchanges, Returns, Refunds

We hope you love your purchase! If you need to exchange sizes, change styles, or request a refund, follow these steps:

1. Check Eligibility:

   • Our returns policy lasts 14 days from when you receive your garment. Unfortunately, we cannot offer a refund or exchange after this period.
   • The item must be unused, in the same condition as received, and include proof of purchase (e.g., receipt or printout of email).
   • Items purchased on sale are not eligible for return, refund, or exchange.

2. Contact Us: Email us at holiboli@live.com to let us know what you’d like to do—exchange or refund. Please note, we do not offer store credit.

3. Prepare Your Return:

   • Ensure the item is in new condition.
   • Include a note with your name and the address for any exchanged item (if applicable).

4. Send It Back: Post the item to us at your expense. The refund does not cover return postage.

5. Processing: Once we receive and inspect the item:

   • We will notify you of it’s safe arrival and approval or rejection based on its condition.
   • If approved, we will post the next item to you as discussed, or if you have requested a refund our refund department will deposit the refund directly into your bank account or process it through your original payment method within a few days.

Important Notes:

• Sale items are non-returnable and non-refundable, unless faulty.
• After one exchange, additional shipping fees will apply for further exchanges.

Feel free to email us with any questions. We’re here to help!

Late or missing refunds

If you haven’t received a refund yet, contact your credit card company and/or bank as it may take some days before your refund is officially posted. If you’ve done this and you still have not received your refund yet, please let us know; email us at holiboli@live.com 

Email us at holiboli@live.com if you have any queries.